Last updated: 20-05-2026

This page contains the legal information, Terms and Conditions, Shipping Policy, Returns Policy, Privacy Policy and Cookie Policy for FRONTIER¹.

FRONTIER¹ is operated by FRONTIER¹ B.V., registered with the Dutch Chamber of Commerce under number 97263109, with VAT number NL867975817B01.

FRONTIER¹ B.V.
Hooflaan 57
1401 EC Bussum
The Netherlands

Website: www.frontierration.com
Email: info@frontierration.com
Phone: +31 6 2923 2270

These terms apply to consumer purchases made through this Website. Consumer delivery is currently available in the Netherlands and Belgium only.

Business, retail, distributor, institutional, defence, emergency-service, tender, field-trial and custom supply arrangements may be subject to separate written terms. B2B delivery may be available worldwide by separate agreement.

Terms and Conditions

1. Definitions

In these Terms:

“Agreement” means the purchase agreement between FRONTIER¹ and the Customer.

“Consumer” means a natural person acting outside their trade, business or profession.

“Customer”, “you” or “your” means any person or legal entity placing an order through the Website.

“FRONTIER¹”, “we”, “us” or “our” means FRONTIER¹ B.V.

“Products” means the food products and related goods offered through the Website.

“Terms” means these Terms and Conditions.

“Website” means www.frontierration.com.

2. Applicability

These Terms apply to every consumer offer, order and Agreement made through the Website.

By placing an order, you accept these Terms.

If additional product-specific, promotional or campaign-specific conditions apply, these will be made available before purchase. If those conditions conflict with these Terms, the provision most favourable to the Consumer applies.

B2B, wholesale, retail, distributor, defence, institutional, tender, pilot and field-trial orders may be governed by separate written agreements.

3. Product information

FRONTIER¹ sells food products intended for normal dietary use.

We aim to describe all Products accurately and clearly. For food products, mandatory food information is made available before purchase where required by law. This may include:

• product name;
• ingredients;
• allergens;
• net quantity;
• nutrition declaration;
• storage instructions where relevant;
• preparation or use instructions where relevant;
• responsible food business operator.

Product images are for illustration only. Minor visual differences may occur between the Website image and the delivered Product.

FRONTIER¹ Products are food products. They are not medicinal products and are not intended to diagnose, treat, cure or prevent any disease.

You are responsible for checking the ingredients, allergens and product information before purchase and before consumption, especially if you have allergies, intolerances or specific dietary requirements.

4. Orders

An Agreement is formed when you place an order through the Website and complete the payment process.

After placing an order, you will receive an order confirmation by email. This confirms that we have received your order.

We may refuse or cancel an order on reasonable grounds, including where:

• payment details are incorrect or incomplete;
• the Product is unavailable;
• there is an obvious pricing or product information error;
• we suspect fraud, misuse or unlawful activity;
• delivery to the stated address is not possible.

If we cancel an order after payment has been made, we will refund the amount paid without undue delay.

5. Prices and payment

All prices shown to Consumers include VAT, unless stated otherwise.

Shipping costs, taxes and any additional charges are shown before checkout is completed.

Payment is made through the payment methods offered at checkout.

We may change prices, discounts, shipping costs and shipping thresholds at any time. Changes do not affect orders already placed.

You are not entitled to a refund of a price difference if a Product is discounted after your order has been placed.

6. Delivery

Consumer delivery is currently available in the Netherlands and Belgium only.

Estimated delivery times are indicative. We make reasonable efforts to deliver within the stated timeframe, but delays may occur due to carrier issues, stock availability, force majeure or other circumstances outside our reasonable control.

The risk of loss or damage passes to you when the Product has been delivered to you or to a third party designated by you.

If a parcel is delivered to a parcel point and is not collected in time, it may be returned to us. In that case, reasonable return or reshipping costs may be charged.

B2B, retail, distributor, institutional and defence deliveries outside the Netherlands and Belgium are only available by separate written agreement.

7. Right of withdrawal

If you are a Consumer, you have the right to withdraw from the Agreement within 14 days after receiving the Product, without giving a reason.

To exercise this right, you must notify us within the withdrawal period by contacting:

info@frontierration.com

After notifying us, you must return the Product within 14 days.

The right of withdrawal does not apply to sealed food products that are not suitable for return for health protection or hygiene reasons once the seal has been broken.

For clarity:

• unopened and sealed Products may be returned within the withdrawal period, unless another legal exclusion applies;
• opened Products cannot be returned if they are no longer suitable for return for health protection, hygiene or food safety reasons;
• Products that have been used, damaged or handled beyond what is necessary to establish their nature, characteristics and functioning may be refused or refunded only partially.

8. Return costs and refunds

Return shipping costs are for your account, unless the Product was delivered incorrectly, damaged or defective.

If you withdraw from the full order correctly and on time, we will refund the purchase price and the standard outbound delivery costs paid for that order. We are not required to refund additional costs for a delivery method more expensive than our standard delivery method.

If you return only part of an order, outbound delivery costs will normally not be refunded.

We may withhold the refund until we have received the returned Product or until you have provided proof of return shipment.

Refunds are made using the same payment method used for the original order, unless agreed otherwise.

9. Damaged, incorrect or defective Products

You are entitled to receive a Product that conforms to the Agreement.

If you receive a damaged, incorrect or defective Product, contact us as soon as possible at:

info@frontierration.com

Please include your order number and, where possible, photos of the Product and packaging.

If the complaint is justified, we will offer an appropriate solution, such as replacement or refund.

Your statutory rights remain unaffected.

10. Complaints

If you have a complaint about a Product, order or service, contact us at:

info@frontierration.com

We will respond as soon as possible, and in any event within 14 days after receiving the complaint. If we need more time, we will confirm when you can expect a substantive response.

11. Subscriptions, if applicable

If subscriptions are offered, the subscription terms shown at checkout apply.

A subscription renews automatically at the selected interval until cancelled.

You can cancel or modify your subscription through your account environment or by contacting us at:

info@frontierration.com

Cancellation must be completed before the next renewal date to avoid the next charge.

12. Discount codes and promotions

Discount codes are valid only under the conditions stated with the relevant promotion.

Discount codes may not be combined unless expressly stated.

We may refuse or cancel use of a discount code in case of misuse, technical error or obvious mistake.

13. Accounts

You may be able to create an account on the Website.

You are responsible for keeping your login details confidential and for activity under your account.

You must provide accurate and up-to-date information.

14. Intellectual property

All content on the Website, including text, images, designs, logos, product names, graphics and other materials, belongs to FRONTIER¹ or its licensors.

You may not copy, reproduce, distribute or commercially use Website content without our prior written consent, unless legally permitted.

15. Liability

Nothing in these Terms limits or excludes liability where this is not permitted by law.

To the extent legally permitted, FRONTIER¹ is not liable for indirect damage, consequential damage, loss of profit, loss of business, loss of data or damage resulting from incorrect use of the Products.

Our total liability is limited to the amount paid for the relevant order, unless mandatory law provides otherwise.

16. Force majeure

We are not liable for failure or delay caused by circumstances outside our reasonable control, including carrier disruptions, supply chain issues, strikes, extreme weather, government measures, cyber incidents, power failures, production interruptions or other force majeure events.

If performance becomes permanently impossible, either party may terminate the affected part of the Agreement.

17. Changes to these Terms

We may amend these Terms from time to time.

The version available at the time of your order applies to that order.

18. Governing law and jurisdiction

These Terms and the Agreement are governed by Dutch law.

If you are a Consumer residing in another EU Member State, you retain the protection of mandatory consumer law provisions in your country of residence.

Disputes will be submitted to the competent court in the Netherlands, unless mandatory law gives you the right to bring proceedings elsewhere.

Shipping Policy

1. Shipping regions

Consumer delivery is currently available in the Netherlands and Belgium only.

If your country is not available at checkout, we currently do not offer standard consumer delivery to that location.

B2B, retail, distributor, institutional and defence delivery may be available worldwide by separate written agreement.

2. Shipping costs

Shipping costs are shown before checkout is completed.

Free shipping may apply above a stated order value. The applicable threshold is shown on the Website or at checkout.

3. Delivery times

Estimated delivery times are shown on the Website or during checkout.

Delivery times are estimates and are not guaranteed, unless expressly stated otherwise.

4. Incorrect address

You are responsible for providing a correct and complete delivery address.

If an order cannot be delivered due to an incorrect or incomplete address, reasonable reshipping or return costs may be charged.

5. Delivery issues

If your parcel appears delayed, damaged or missing, contact us at:

info@frontierration.com

Please include your order number and any relevant tracking information.

Returns and Refunds Policy

1. Return period

Consumers may withdraw from an online purchase within 14 days after receiving the Product.

After notifying us of withdrawal, the Product must be returned within 14 days.

2. Food safety and hygiene

Because FRONTIER¹ sells food products, returns are subject to health, hygiene and food safety restrictions.

Unopened and sealed Products may be returned within the withdrawal period.

Opened Products cannot be returned if they are no longer suitable for return for health protection, hygiene or food safety reasons.

3. Return condition

Returned Products must be:

• unopened, where the Product is sealed for health, hygiene or food safety reasons;
• complete;
• undamaged;
• in their original packaging where reasonably possible.

4. Return costs

Return shipping costs are for the Customer, unless the Product was delivered incorrectly, damaged or defective.

5. Refund timing

Refunds are processed after we have received the returned Product or after you have provided proof of return shipment.

Refunds are made using the same payment method used for the original order, unless agreed otherwise.

Privacy Policy

Last updated: 20-05-2026

This Privacy Policy explains how FRONTIER¹ processes personal data when you use our Website, place an order, contact us, subscribe to marketing communications or otherwise interact with us.

1. Controller

The controller responsible for processing your personal data is:

FRONTIER¹ B.V.
Hooflaan 57
1401 EC Bussum
The Netherlands

KvK: 97263109
VAT: NL867975817B01
Email: info@frontierration.com
Website: www.frontierration.com

We have not appointed a Data Protection Officer. For privacy questions, contact us at:

info@frontierration.com

2. Personal data we process

Depending on how you interact with us, we may process:

• name and contact details;
• billing and delivery address;
• email address and phone number;
• order details and purchase history;
• payment status and transaction references;
• customer service messages;
• return and complaint information;
• account details, if you create an account;
• marketing preferences and consent records;
• website usage data, cookie identifiers, device data, IP address and browser data;
• business contact details for professional or B2B enquiries.

We do not intentionally collect special categories of personal data through the Website.

3. Orders and fulfilment

When you place an order, we process the personal data necessary to process payment, confirm the order, deliver the Products, handle returns and provide customer service.

This may include your name, email address, phone number, billing address, delivery address, order details, payment status and delivery information.

Legal basis: performance of the Agreement and compliance with legal obligations.

Retention: order and invoice data are retained for the statutory retention period, generally 7 years for tax and accounting purposes.

4. Payment processing

Payments are processed through payment providers available through Shopify and/or the checkout environment.

We do not store full payment card details on our own systems.

Payment providers may process payment data as independent controllers or processors, depending on the payment method and provider.

Legal basis: performance of the Agreement and legitimate interest in secure payment processing.

5. Ecommerce platform

Our Website and webshop operate on Shopify.

Shopify may process personal data necessary to operate the Website, cart, checkout, order processing, customer accounts, analytics, fraud prevention and related ecommerce functions.

Legal basis: performance of the Agreement, compliance with legal obligations and legitimate interest in operating a secure ecommerce environment.

6. Delivery partners

We share the information necessary to deliver your order with fulfilment partners, warehouses and shipping carriers.

This may include your name, delivery address, email address, phone number and order details.

Legal basis: performance of the Agreement.

7. Customer service

If you contact us, we process your contact details and the content of your message to answer your question, handle complaints, process returns or resolve issues.

Legal basis: performance of the Agreement where the request relates to an order, and legitimate interest where we provide general customer service.

Retention: customer service correspondence is retained for as long as necessary to handle the request and monitor service quality, with a standard retention period of 2 years, unless longer retention is necessary for a legal claim or statutory obligation.

8. Marketing communications

We may send marketing emails if you have given consent.

We may also contact existing customers about similar products where this is legally permitted, provided you can unsubscribe easily.

You can unsubscribe at any time through the link in the email or by contacting us.

Legal basis: consent or legitimate interest, depending on the type of communication and the applicable legal rules.

Retention: marketing data is retained until you withdraw consent, unsubscribe or object, unless a longer retention period is required to keep a suppression record.

9. Website analytics and cookies

We use cookies and similar technologies to make the Website work, analyse usage and, where consent is given, support advertising and remarketing.

Functional cookies are used to operate the Website and checkout.

Analytical and marketing cookies are only used where legally permitted and, where required, after you have given consent through the cookie banner.

This may involve tools such as:

• Shopify analytics;
• Google Analytics;
• Google advertising tools;
• Meta Pixel;
• Meta Conversions API;
• email marketing tools;
• advertising and remarketing platforms;
• cookie consent tools.

You can change or withdraw cookie consent through the cookie settings link on the Website.

Legal basis: consent for non-essential cookies and, where applicable, legitimate interest for strictly necessary or privacy-friendly analytics.

10. Advertising and remarketing

If you consent to marketing cookies, we may use data about your Website activity and purchases to measure advertising performance, create audiences and show relevant advertisements.

We may use Google and Meta tools for advertising measurement, remarketing and campaign optimisation.

Advertising partners may process data as independent controllers, joint controllers or processors, depending on the specific tool and configuration.

Legal basis: consent.

11. Accounts

If you create an account, we process your login details, account settings and order history to provide account functionality.

Legal basis: performance of the Agreement and legitimate interest in providing a secure account environment.

Retention: account data is retained until you delete your account or request deletion, unless we must retain certain data for legal, tax or fraud prevention reasons.

12. Reviews and user content, if applicable

If you submit a review or other public content, we process the data you provide for publication, moderation and verification.

Legal basis: consent or legitimate interest, depending on how the review is submitted.

Retention: reviews may remain published until you request removal or until we remove them.

13. B2B and professional enquiries

If you contact us on behalf of a business, public authority, retailer, distributor, defence organisation, emergency service or professional organisation, we process your business contact details and communication history.

Legal basis: legitimate interest in maintaining professional relationships and responding to business enquiries, or performance of a contract.

Retention: B2B contact data is retained for as long as reasonably relevant to the business relationship, unless you object or request deletion.

14. Fraud prevention and security

We may process order, account, payment, device and usage data to prevent fraud, protect the Website, secure transactions and enforce our Terms.

Legal basis: legitimate interest in preventing fraud and securing our business, customers and Website.

15. Recipients of personal data

We may share personal data with:

• Shopify and ecommerce service providers;
• payment providers;
• fulfilment, warehouse and shipping partners;
• customer service tools;
• email and marketing platforms;
• Google, where Google tools are enabled;
• Meta, where Meta tools are enabled;
• analytics and advertising partners, where enabled;
• IT hosting and security providers;
• accountants, legal advisers and other professional advisers;
• public authorities, where legally required.

We only share data where necessary and, where required, under appropriate contractual safeguards.

16. International transfers

Where possible, we process personal data within the European Economic Area.

Some service providers, including ecommerce, analytics, advertising or IT providers, may process data outside the EEA. Where this occurs, we rely on appropriate safeguards, such as an adequacy decision, Standard Contractual Clauses or other lawful transfer mechanisms.

17. Retention periods

We do not retain personal data longer than necessary for the purposes described in this Privacy Policy.

Typical retention periods are:

• order, invoice and accounting data: 7 years;
• customer service correspondence: 2 years, unless longer retention is necessary;
• marketing data: until unsubscribe, withdrawal of consent or objection;
• cookie and analytics data: according to the period stated in the cookie settings;
• account data: until account deletion, unless legal retention applies;
• legal claim data: as long as necessary to establish, exercise or defend legal claims.

18. Your privacy rights

You have the right to request:

• access to your personal data;
• correction of inaccurate personal data;
• deletion of personal data;
• restriction of processing;
• objection to processing;
• data portability;
• withdrawal of consent, where processing is based on consent.

You can submit a request by contacting:

info@frontierration.com

We will respond within the statutory period, normally within 1 month. In some cases, we may ask for additional information to verify your identity.

Withdrawing consent does not affect the lawfulness of processing before withdrawal.

19. Complaints

If you believe we process your personal data unlawfully, contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the Dutch Data Protection Authority, Autoriteit Persoonsgegevens.

20. Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access and unlawful processing.

These measures may include access controls, secure connections, role-based permissions, supplier controls and other security measures appropriate to the risk.

21. Automated decision-making

We do not use automated decision-making that produces legal effects or similarly significant effects for you.

22. Children

Our Website is not specifically directed at children.

We do not knowingly collect personal data from children without appropriate consent where required.

23. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version is always available on the Website.

Cookie Policy

Last updated: 20-05-2026

This Cookie Policy explains how FRONTIER¹ uses cookies and similar technologies on the Website.

1. What are cookies?

Cookies are small files placed on your device when you visit a website. Similar technologies include pixels, tags, scripts, local storage and tracking technologies used by analytics or advertising platforms.

2. Types of cookies we use

We may use the following categories:

Strictly necessary cookies
These cookies are required for the Website to function. They enable core functions such as page navigation, checkout, cart functionality, security and payment processing. These cookies cannot be switched off through the Website.

Analytical cookies
These cookies help us understand how visitors use the Website, so we can improve performance, usability and content. Where legally required, we only place analytical cookies after consent.

Marketing cookies
These cookies may be used to measure advertising performance, build audiences, limit repeated advertising and show relevant advertisements on other platforms. These cookies are only placed after consent.

Functional cookies
These cookies support additional functionality, such as remembering preferences or improving the user experience.

3. Third-party tools

Depending on the Website configuration, cookies or similar technologies may be placed by:

• Shopify;
• Google;
• Meta;
• email marketing providers;
• analytics providers;
• advertising platforms;
• payment or fraud prevention providers;
• cookie consent providers.

The exact tools in use may change over time. Current cookie details should be available in the cookie settings panel.

4. Managing consent

You can accept, refuse or adjust non-essential cookies through the cookie banner or cookie settings panel.

You can change or withdraw your consent at any time through the cookie settings link on the Website.

You can also manage cookies through your browser settings. Blocking some cookies may affect Website functionality.

Food Information Notice

FRONTIER¹ sells food products. Product-specific information is provided on the relevant product page and/or packaging.

Before purchase, Customers should review the product name, ingredients, allergens, net quantity, nutrition declaration, storage instructions and any use instructions.

The information on the Website is intended to support informed purchase decisions. The information on the Product packaging at the time of delivery remains important and should be checked before consumption.

If you have allergies, intolerances, medical dietary requirements or uncertainty about whether a Product is suitable for you, do not consume the Product before checking the ingredients and allergen information.

FRONTIER¹ Products are not medicinal products.

Business and Institutional Orders

Orders by businesses, retailers, distributors, public authorities, defence organisations, emergency services, institutional buyers or professional users may be subject to separate written agreements.

These may include separate terms on pricing, delivery, acceptance, testing, shelf life, storage, liability, documentation, tender requirements, field trials, volume commitments or product specifications.

In case of conflict between these Website Terms and a separately signed written agreement, the signed written agreement prevails for that specific business or institutional order.